Terms and Conditions
Customer Agreement / Terms and Conditions
Here at CNC Pressure Washing, we feel it is important for you to be fully informed on the services and expectations. Please review our terms and conditions and let us know if you have any questions or concerns about any information contained in our agreement.
By signing and or electronically approving the provided Estimate, you are agreeing to all terms and conditions. We will require you to verify that you read and understood the terms and conditions agreement before we commence any work.
Description of Binding Agreement:
The terms and conditions serve as a binding agreement between the property owner, manager, authorized personnel, hereby identified as “client” and CNC Pressure Washing and its owners, employees, and subcontractors, hereby identified as “company,” for the execution or services in exchange for payment for residential or commercial exterior cleaning services to include pressure washing and non-pressure washing. The services that CNC Pressure Washing provide to you are subject to the following terms and we reserve the right to update the terms and conditions any time without notice to you.
Acceptance to Terms:
By accepting an Estimate, the client agrees to all the terms and conditions in this agreement. You authorize CNC Pressure Washing to do the work as specified on the estimate. You release our company from property damage unless negligence or willful misconducts cause it. CNC Pressure Washing is not responsible for damage to lose siding, paint, wood, trim, gutters, downspouts, roof parts, chipped, broken loose concrete/mortar, windows and screens and doors that are noted as damaged or faulty found during the pre-inspection walk through.
Authorizations:
Client agrees to allow company on the property for the purposes of working and completing the cleaning services requested. Client understands that the cleaning service will be completed as stated in the estimate. In the event of unforeseen circumstances such as bad weather, the cleaning service may need to be moved to the next available day. Client understands that the company will do their best to accommodate for a quick reschedule but must work around other scheduled clients and weather. Company also has the permission to visit the property with little or no notice to assess service needs prior to the date of service, as well as to check completion after services have been rendered.
Client agrees to allow company to utilize their onsite water source via outdoor spigot, which will be in good working order, turned on and easily accessible on the date of service. If on well water, or if in an area with low water pressure or volume, client agrees to inform the company and will avoid using any water during the cleaning service. If clients water source is not sufficient for cleaning service, they must inform the company so they can adequately prepare to bring water with them to cover required flow. There are additional fees for the company to bring water to complete the cleaning service due to the extra required equipment to transport and feed the water from our tanks. This fee is assessed based off factors such as location and amount required. Client agrees to allow company to utilize electricity if needed to complete the service.
Crew members are required per their training to perform a "walk around" with a check list and not the conditions of the property. They must take before and after photos.
CNC Pressure Washing will not be held accountable for previously damaged or non-working spigots. Client will be informed of any noted damage or issues prior to cleaning. CNC Pressure Washing will not be held accountable for any issues within or outside the home that is not related to the cleaning service.
Risks and Releases of Liability Acknowledgement:
CNC Pressure Washing technicians are well trained in the equipment used in the cleaning industry and take extreme precautions in making sure the company does not cause harm to your house or building. CNC Pressure Washing uses safe techniques with the use of low pressure on delicate surfaces such as siding. However, damage can still occur to any delicate surface due to poor maintenance, neglect to the property and or low-grade building materials. Routine maintenance per manufacture’s recommendations on the home’s surfaces, should be implemented by homeowners to avoid any potential defects. Prior to washing the home or business any areas of concern need to be addressed by the Client to insure a watertight seal. This will prevent damage from occurring. The Client assumes all the risks and takes responsibility for any damage that occurs due to improper maintenance.
On the date of service, the company will note any pre-existing damage on the field checklist sheet with the client and have them sign. If client is unable to sign at time of noted damage, the company will note the absence on the field hand check list sheet and take photos of noted damage. The Client will have to sign off on the checklist sheet to note they have been informed of any damage once work is complete. If homeowner or authorized person is unavailable at time of completion, the office manager will notify client of any damage before work along with supporting documentation. If any new damage is found during the cleaning process, the company will cease all cleaning efforts until the client can see the damage and acknowledge its existence.
Client understands that the company has set procedures to ensure plant life around the area of cleaning is protected. Client understands that their wash could be scheduled during midday sun and there could be potential for leaf burn as water can get on and around the plant during the cleaning process. If any issues arise with plant life around the area of cleaning, the company will evaluate to see if plant life suffered from leaf burn and will recover or if it has been killed. Company will then determine plan of action after evaluation of plant life.
House Wash - Building Wash Acknowledgement:
Client understands that any blemish or flaw or any existing oxidation will be more noticeable after cleaning. Vinyl sided homes that have not been maintained or has contact sun exposure will be susceptible to oxidation. Signs of oxidation are as follows: chalky white powder on siding and the clear luster removed. Please understand if your home suffers from oxidation, you may see this difference after a cleaning. When home is covered with debris, those blemishes may not stand out as much as it would be after it has been cleaned. Most of the time those issues are pointed out to the client during estimate inspection or during cleaning process. Client understands that company may not find every flaw and is not liable if it is more noticeable after wash unless it is found to be of negligence on company end. Client understands that we require that all outside electrical outlets and fixtures are shut off before arrival to complete washing service as an additional precaution. Client also understands if we do a site unseen estimate based off provided photos or use of google maps or other local listed information, that we will not be able to note any flaws in exterior surfaces. If we do a site unseen estimate, client understands we are not liable for any unacknowledged flaw and will do our best to point this out at date of cleaning. Client also understands that our cleaning solution is specifically designed for our cleaning services and it will not cause any discoloration or damage to the siding. Client understands that if their home is severely covered in grime that they could potentially have issues with weep holes. If you notice a faint rusty color on your siding, there is no need for alarm. If you have vinyl siding, you have something called weep holes. These holes are made by the manufactures to allow ventilation and allow any condensation to drain out. With that said, these holes make a nice little home for bugs. Debris and dirt get up inside the holes and behind the siding. When we do the wash, our solution pulls the dirt and debris, sometimes left-over water and bug elements drain from these holes after we complete the wash as it goes through the drying process. The rust color/ light faint colors your seeing is bug feces, debris, mold etc. We see this occur on sections of siding that had the heaviest buildup. This will come off with the morning dew, garden hose or rain. It is not a stain and it is not permanent. Typically, anyone that calls regarding this usually see a huge difference after the morning dew. If the weep hole runs are heavy, we will return to do a full rinse down after a visual inspection.
Client understands that during the house wash service they will receive a basic unofficial window cleaning. This is different from windows being done with a purified water-fed pole system. A basic window wash will get debris off windows, but you could be left with water spots. We do not offer a window cleaning service. We recommend removing your screens to allow any debris between the window and screen to be rinsed away in a house wash. Screens are delicate and if they are brittle, they can break. Company does not remove screens due to this. Client understands this risk and will not hold company liable for worn and brittle screens which may break during the washing.
Some stains cannot be removed by pressure washing alone. Tree sap, automotive fluid stains, artillery fungus, rust, and splatters from stain and paint are examples of such materials that cannot be removed by conventional means. We will make every attempt to point out these areas to you when quoting the project. Additional fees may apply to the treatment of such stains if the Client wishes to treat these areas. Some stains cannot be removed at all.
Roof wash acknowledgement:
When the company completes a roof wash service, client understands that all roofs react to our solution differently and results will vary. Our solution is guaranteed to completely kill any damaging growths such as algae, moss, or lichen. Client understands that the roof will show results of a cleaning but in some instances, it may take more time to completely remove the dead growths. This happens due to many factors such as age of roof, type of shingle, location, and the amount of buildup. Client understands that we do not pull or force growths off from roof material as it could cause damage. If client is insistent on having moss heads forcibly pulled from the roof, they must sign a waiver stating they release all liability to CNC Pressure Washing for any damage and that they void the soft wash method. Client understands that this could also void their warranty with the roofing manufacturer. Therefore, we do not use any other method than soft washing when washing roofs. Client understands that roofs over time have granular loss which is normal break down. Granular loss occurs more when it is infected with organic matter which diminishes roof life faster. Client understands that moss and lichen eat through the roofing material faster than algae and there is potential for more significant granular loss in those areas. Client understands that after a roof cleaning, you may see these areas of granular loss clearer than before because there is no longer organic matter hiding it. There is nothing you can do to avoid granular loss after an infection other than monitor the life of the shingle. Client also understands that our cleaning solution is specifically designed for our cleaning services and it will not cause any discoloration or damage to the roof.
Touch Ups on roofs:
Client understands that the company may have to return to complete touch ups. It is understood that there is potential to have some light brown areas that remain after treatment on heavy patches of algae. These light brown areas are dead algae which before treatment were black streaks. If this occurs, client understands it will take some time for the remaining dead algae to come off with assistance of natural elements such as sun exposure and rain. We request clients wait 6 to 8 weeks for the brown areas to fade. If after 6 to 8 weeks, the brown areas remain, we request you contact us immediately so we can come physically view the area to appropriately determine the next step. If roof has moss or lichen growth it will take some time for those to completely fall off. Since we do not use high pressure, we let our solution do the work. If the growth is deep into the shingle, it will take time for it to be removed. Those growths will turn white when treated with our solution. The client understands that the growths will dry out and fall off as the natural elements such as wind and rain assist with the removal process. If after 6 to 8 weeks, the growths remain we request client reaches out to company. We will then do onsite assessment to determine next step.
Touch ups are determined after a 6-8-week mark which allows the proper time to determine if a reapplication of solution is necessary to completely remove the organic matter. Touch ups are not charged to the client if it has been determined that a second reapplication of solution is necessary for proper treatment on initial quote.
On the Day of Service:
Please have a water spigot activated and accessible. Your water must have a steady pressure of 40 PSI. We cannot connect to a water faucet; it must be a spigot for optimal pressure.
Please have all windows and doors shut tightly.
Please ensure you shut off all outside electrical outlets and fixtures at breaker box prior to arrival.
Please have all pet’s inside or away from the cleaning areas before and during the cleaning.
Please clear the work areas of all items and remove all sensitive materials from the areas being washed such as flags, doormats, grills, furniture vehicles etc…
Please avoid using water during cleaning service to ensure no loss of pressure or volume.
While the company has implemented procedures and processes to cover electrical outlets, we suggest the client shut off power to all exterior outlets that are not covered with exterior covers.
If water intrusion occurs, the company will not be held responsible. We make every effort to prevent this but due to unavoidable issues such as bad seals around windows and doors and cracks in concrete foundations.
Notify the company if there are any surfaces on or near the home that cannot have any form of our cleaning solution on them. If we are failed to be notified of this, the company is not responsible for any ill effect on any surfaces.
Content Release and Use:
Client agrees to allow CNC Pressure Washing to utilize any photos, videos, reviews, or descriptions of the property in the context of advertising for the company. The company will use these photos, videos, or descriptions without any compensation to the client. The media will be solely used for advertising and training purposes. The client agrees not to seek punitive action in a civil court or law regarding the use of the above media. The company will not include sensitive information such as addresses or names in advertising or training media.
If Any Damage Occurs:
CNC Pressure Washing will be obligated under our terms and conditions for any damage that was a direct result of operator error, negligence, or willful misconduct. Damages must be discovered and reports to CNC Pressure Washing within 3 days of completion of service. The company will be allowed 30 calendar days from the date of receipt to inspect the premises and have the sole option in repairing or contracting repair to any damages that was the result of negligence.
Payment Terms:
Payment is due upon completion of work unless other arrangements were made between the client and company. If a different arrangement occurs, this will be documented and signed by both parties. We accept all forms of payment to include cash, check or credit card. If paying with a credit card, we accept payment through our credit card processor link or onsite. Any invoice or scheduled payment over 10 days past due will be subject to a late fee of 7%. If payment is not received within, 30 days of past due, CNC Pressure Washing reserves the right to file a civil claim to collect outstanding debt. Any legal fees incurred will be added to the unpaid balance of the client. CNC Pressure Washing also reserves the right to refuse to continue business with client who is currently past due or who has been 30+days past due more than once.
If client and company have a net 30 days’ payment schedule, client must have payment submitted to company by 30-day grace period. Any invoice or scheduled payment that is past due 30 days after date of agreement, is subject to a 7% late fee. If payment is not received within, 60 days of past due, CNC Pressure Washing reserves the right to file a civil claim and collect outstanding debt. Any legal fees incurred will be added to unpaid balance of the client. CNC Pressure Washing also reserves the right to refuse to continue business with a client who is currently past due, or who has been 60+ days past due more than once.
CNC Pressure Washing guarantees all products and labor supplied under this contract to meet or exceed standards of the trade.
